For a second I thought they were launching their federated lemmy/kbin instance. With different communities, like “support”, “bugs”, “news”…
Would have been freaking awesome and a great use case for Lemmy and federarion.
Good for them anyway.
At the same time, it might not fit them. Lemmy is a link aggregator, which seems like extra functionality that they don’t really need, not when existing forum software will do what they need, while also being more stable/mature.
It’s great that they’re going back to traditional, self-hosted forums instead of corporate social media for support and discussions, but damn, I don’t miss having to manage hundreds of accounts with unique logins for each forum. I understand that they want more control over forum moderation and the Fediverse’s “anyone can post there” system makes it troublesome. It would be great if there was more widespread adoption of decentralized, “one login to access everything” systems.
Finally. I’m happy to see them moving from the subreddit. It wasn’t terrible, but a forum will be better I think in the long run.