I wasn’t there, so I don’t know how this went down, but the only reason why I can see this being brought up, is he went
“Don’t you know who I am?!? I’m Alexander Morris of the Four Tops! You better give me priority over these other non -famous shlubs or you’ll be known as the hospital who killed a Four Top!”
As someone who works in customer service, this scenario sounds totally plausible, and would explain why they would schedule a psychological exam.
Vows? “Blub-blub-blub.”