He fought a young competitive boxer once and lost so awfully he never tried again. His career is entirely based on beating up geriatric boxers. He is not out there boxing sub 16 kids because they won’t let him. He would definitely punch kids in the face if allowed to.
Most likely, as with all AI as a service startups. After a certain mass of users the models can’t keep up. So to reduce the response times they pay offshore firms to have real people answer the chat. Unfortunately, doctors willing to answer a chat all day are way less numerous than cheap labor.