I work with Zendesk and this doesn’t surprise me at all - the product is janky and they’re much more interested in sales and squeezing a few more $$s from their clients than improving it or fixing issues

for you, maybe

for the planet, nuh-uh

good bot

nice - unlimited Kagi was good value at $25 for power users but at $10 it’s good value for everyone, even if they never dig around in the settings

my favourite feature is raising / lowering results, as others have mentioned, but I also use the AI summarizer quite often