Securus Technologies says a "technical glitch" last week caused the deletion of Washington prisoners' writings. They offered compensation of two e-stamps—a value of less than $1.
"Inadvertently, during the state account’s reconfiguring process, the default setting of ‘zero draft email’ was chosen,” a DOC spokesperson told The Appeal. “This was simply a technical/technician mistake and once realized, it was corrected.”
While the ability to save drafts was restored, the damage was already done. Securus told The Appeal that the deleted drafts were not recoverable. “The e-message draft option is not intended for long term storage,” a Securus spokesperson added in an email to The Appeal.
Wow. Any tech can make a mistake, but this is why you make backups beforehand. This was completely avoidable or at least reversible. And then to have such a douchy response, and even try to shift the blame? That just adds insult to injury.
Wow. Any tech can make a mistake, but this is why you make backups beforehand. This was completely avoidable or at least reversible. And then to have such a douchy response, and even try to shift the blame? That just adds insult to injury.
Yeah. It’s not intended for that, but that’s how it’s used because there is no option for long-term storage.